​ 1. PREMISES

These General Conditions of Sale have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the site www.desiabbigliamento.com

We try in every way to satisfy our customers by offering a high quality product.

 

2. PRICES

The prices indicated are expressed in EURO and include VAT for the Member States of the European Union.

The price of the products will be that indicated from time to time on our website, except where there is an obvious error. While we make every effort to ensure that all prices appearing on the site are correct, errors may occur. If we find any errors in the price of the products you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order at the correct amount or to cancel it. If we are unable to contact you, the order will be canceled and the full amount paid will be refunded.

 

We will not have the obligation to supply you the product (s) at the lower price incorrectly indicated (even if we have already sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and therefore if it were possible for you to reasonably identify it. as incorrect.

 

The prices of the website include VAT, but exclude shipping costs, which are to be added to the total amount to be paid, as indicated during the check-out procedure.

 

Prices are subject to change at any time; however (except where previously established) the possible changes will not affect orders for which we have already sent an Order Confirmation.

 

3. ORDERS

All payments are made in EURO and include VAT for EU member states.

No other amount will be due at the time of delivery. When ordering, please check the accuracy of the data and the delivery address. In case of errors, please let us know within 24 hours by sending an email to desiabbigliamento@gmail.com

The information referred to in these Conditions and the details contained in this website do not constitute an offer to the public, but a mere invitation to formulate a contractual proposal. There will be no contract between you and us in relation to any products until your order has been explicitly accepted by us. If your offer is not accepted and your account has already been debited, the amount of the same will be returned to you in its entirety.

 

To place an order, you will need to follow the online purchase process and click on "Pay Now". Subsequently, you will receive an e-mail confirming the receipt of your order (the "Order Confirmation"). It is understood that this will not result in the acceptance of your order as it constitutes an offer that you make in the against us for the purchase of one or more products. All orders will be subject to our approval of which you will be informed by sending an e-mail confirming that the order is being shipped (the "Confirmation of Shipment"). The details of the order will be summarized in the electronic receipt attached to the Shipping Confirmation.

 

The contract for the purchase of a product between us and you (the "Contract") will be concluded only when we send you the Shipping Confirmation.

Only the products indicated in the Shipping Confirmation will be the subject of the Contract.

We will not be obliged to supply you with any other product that has not been ordered until it is confirmed to you in the Shipping Confirmation that such product has been shipped.

All product orders are subject to their availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or greater quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts you may have already paid.

 

We reserve the right to remove any product from this website at any time and / or to delete or modify any material or content therein.

While we will always endeavor to follow up on all orders, there may be exceptional circumstances which require us to refuse to process orders after sending the Order Confirmation, and we reserve the right to do so at any time.

We decline any responsibility towards you or towards third parties for the removal of any product from this website, for the deletion or modification of any material or content of the website, or for the failure to process the order after sending confirmation of the Order.

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​ 4. SHIPMENTS AND DELIVERIES

NATIONAL SHIPPING

Our shipments are made with SDA Poste Italiane, Mail Boxes and DHL service. Desi Clothing GENERALLY ship  within 2/4 working days, excluding laboratory orders which can take up to 20 working days to complete.

Delivery times depend exclusively on the times declared by the carrier and generally: 

SDA and Mail Boxes deliver in 2/3 working days, with a cost of € 7 and free shipping over €90.

DHL delivers in 24 / 48h working hours,  with a cost of € 10 and free shipping over € 150.

For the ISLANDS, waiting times can reach up to 4/5 working days for both couriers.

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INTERNATIONAL SHIPMENTS

International shipments are made with DHL service.  Desi Clothing GENERALLY ship  within 4/7 working days, excluding laboratory orders which can take up to 20 working days to complete. Delivery times may vary from 4 to 10 working days, depending on the country of residence. The cost of shipping is indicated at check-out and may vary depending on the country of residence.

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The courier will inform you by email of all the data relating to your shipment.

If, at the time of delivery, the package should show any damage, sign the courier's document conditionally and we can send you a new product as soon as possible.

The customer is required to verify that the products received correspond to those of the order placed.

In case of errors, please notify us promptly at desiabbigliamento@gmail.com

If the delivered products show defects, the customer must contact Desi Clothing no later than 48 hours from delivery, by sending an email with a photo of the defects found to the following address

mail: desiabbigliamento@gmail.com

​ Without prejudice to the availability of the product and except where extraordinary circumstances occur, we undertake to do everything in our power to send the order of the product (s) indicated in the relevant Shipping Confirmation by the date indicated in this Confirmation of Shipping or, if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum term of 30 days from the date of the Order Confirmation.

However, delays may occur for various reasons such as product customization, unforeseen circumstances or the delivery area.  

 

As for the virtual gift card, it will be sent by post by the date you indicated when placing your order.

 

If for any reason we are unable to meet the delivery terms, we will inform you and give you the options to continue the purchase by setting a new delivery date, or to cancel the order, with the consequent refund of the entire amount paid. . Please note that home deliveries are not made on Saturdays and Sundays, with the exception of the virtual gift card which will be delivered on the date indicated by you by email.

 

For the purposes of these Conditions, the "delivery" will be deemed to have taken place or the order "delivered" through the acquisition, by you or a third party indicated by you, of the material availability or in any case of the control of the products, which will be proven by signing the receipt of the order at the agreed shipping address.

 

The virtual gift card will be considered delivered as indicated in the Terms of Use of the gift card and, in any case, when it is sent to the e-mail address indicated by you.

 

5. PAYMENTS AND SECURITY

Desi Clothing accepts payments in Euros.

The following payment methods are accepted:

* Credit Card: we accept credit cards belonging to the Visa and MasterCard circuits

* PayPal

* ApplePay

All transactions made by credit card take place through the respective gateways.

No data relating to these types of payment is recorded by Accorsi Caterina.

We also accept credit cards enabled for the 3-D secure service, for the use of which an additional PIN will be required.

In addition, Desi Clothing uses a security certificate with a 1024-bit SSL encrypted connection to further strengthen security standards. Any attempted fraud will be identified and reported to the local competent authorities.

By clicking on "Pay Now" you will confirm that the credit card is your property or that you are the legitimate holder of the gift card.

 

Credit cards will be subject to verification and authorization by the issuer of the same, but if this entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to execute any Contract with you.

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6. RETURNS AND REFUNDS

Pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 ("Consumer Code"), you have the right to withdraw from the purchase contract without any penalty and without giving any reason, within fourteen (14) days from the day you received the products purchased on www.desiabbigliamento.com

Desi Clothing guarantees 100% refund, with the exception of shipping costs, any local duties and taxes.

The refund will be made no later than 10 days from receipt of the returned goods.

All products without packaging, or with damaged packaging, used or incomplete will not be refunded.

The customer must communicate his desire to withdraw from the purchase by sending an e-mail to the address:  desiabbigliamento@gmail.com .

If you withdraw from the Agreement, you will be reimbursed for all payments you have made to us, excluding delivery costs (both normal and any additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery from us. offered), without undue delay and in any case no later than 10 days from receipt of the returned goods.

In any case, you will not have to incur any costs as a consequence of this reimbursement, EXCLUDING THE SHIPPING COSTS OF THE RETURNED GOODS.  Notwithstanding the foregoing, the reimbursement may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

 

Please return the goods or deliver them to:

Accorsi C.  c / o Desi Abbigliamento

Via Degli Orti 15 / g

40137 Bologna (BO)

+39 3292269877

Italy

 

by parcel traceable AT YOUR expense, within 14 days from the day on which you communicated your withdrawal from the Contract.

 

The deadline is met if you send back the goods before the 14-day period has expired.

You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Desi Clothing reserves the right to refuse unauthorized returns and return them to the sender.

You will not be able to exercise the right of withdrawal from the Contract which has as its object the supply of one or more of the following products:

1. Personalized or made to order items.

2. sealed goods which cannot be returned for hygienic reasons and have been opened after delivery.

Your right of withdrawal from the Contract will be applied exclusively to those products returned in the same conditions in which you received them. We remind you that in the event of a return, you are responsible for the content of the package being returned. No refunds will be made, regardless of the return options you have chosen if:

I) the package received contained an incorrect and / or different item from the product ordered or to be returned,

II) the product was used in addition to the simple opening e

III) the products are not in the same condition in which they were delivered or if they have been damaged: We therefore invite you to pay attention in the return operations and to take care of the products as long as they are in your availability and possession.

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​ 7. WARRANTY AND COMPLIANCE

All Desi Clothing products  they are guaranteed for 14 days from the date of delivery. In case of problems, the customer undertakes to contact Desi Clothing directly by sending an e-mail with a photographic description of the problem to the following address: desiabbigliamento@gmail.com.

This warranty applies only to the original purchaser and does not cover damage due to normal wear and tear, accident, abuse, or normal loss of color and wear of materials.

The images and colors of the articles on the site may not fully correspond to the real colors due to the type of computer screen or browser used for navigation.

Desi Clothing reserves the right to charge the customer for all costs incurred for the verification of the product and for the shipment of the same, if it is intact and functional or without the lack of conformity complained of and referable to the date of delivery.

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​ 8. APPLICABLE LAW

The purchase contract between the customer and Desi Abbigliamento is to be understood as concluded in Italy and is therefore governed by Italian law and by the community legislation that regulates remote purchases. In the event of any dispute, the competent court will be the court of Via Giotto 18/2, 56038, Ponsacco.  

 

9.INTELLECTUAL PROPERTY

You acknowledge and agree that all copyrights, trademarks and any intellectual property rights in the materials or content presented as an integral part of the website are our property and those who have licensed us for their use. You may use such material only in the manner for which you will receive express authorization from us or from those who have granted us a license for their use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact details.

 

10.VIRUSES, PIRACY AND OTHER COMPUTER ATTACK RISKS

You must avoid any improper use of this site as well as avoid the introduction of viruses, Troyan horses, worms, logic bombs or other programs or materials that may cause technological damage. Without authorization, you will not have to access the website or the server on which it is hosted or other servers, computers or databases relating to our website. It undertakes not to carry out DoS attacks against this website.

Failure to comply with this clause could lead to violations defined by the relevant legislation. In case of non-compliance with the aforementioned legislation, we will inform the competent authorities with whom we will collaborate to identify those responsible for the attack perpetrated. Likewise, in the event of non-compliance with this Article, your authorization to use the website will be immediately withdrawn.

Within the maximum limits permitted by current legislation and in compliance with the fundamental rights of consumers, we decline all responsibility in the event of any damage or loss resulting from a DoS attack, virus or other program or material that may cause technological damage to your computer, IT equipment, data or materials as a result of using our website or downloading content from it or redirecting the user to it.

 

11 NOTIFICATIONS

All communications addressed to us should preferably be sent using our online form. We reserve the right to send you any communications by e-mail or by post to the address provided to us at the time of placing the order.

Communications will be deemed to have been received and adequately notified respectively when posted on our website, 24 hours after sending an email, or three days after the date of dispatch.

To prove that a communication has been served, it will be sufficient to demonstrate, in the case of a letter, that it was correctly addressed, franked and delivered to the postal service and, in the case of an e-mail, that it was sent to the address and -mail of the recipient.

 

12. FORCE MAJEURE

We will not be liable in any way for any failure or delay in the performance of any of the obligations under the Agreement caused by events which are beyond our reasonable control ("Force Majeure Events").

For Force Majeure Events we mean any act, event, non-occurrence, omission or accident beyond any reasonable control; this expression includes by way of example but not limited to what is specified below:

1. Strikes, lockouts or other trade union unrest.

2. Riots, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats of war.

3. Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster.

4. Inability to use railways, shipping, air, motor transport or other means of public or private transport.

5. Inability to use public or private telecommunications networks.

6. Acts, decrees, laws, regulations or restrictions of any government.

7. Any strike, disaster or maritime, postal or other relevant means of transport.

It is understood that the execution of the obligations referred to in the Contract will remain suspended for the entire duration of the Force Majeure Events. We will be granted an extension for the performance of the Agreement equal to the duration of this period. It is understood that, despite pending Force Majeure Events, we will endeavor to find a solution by which to comply with our contractual obligations.

 

13. INTEGRITY OF THE CONTRACT

These General Conditions, as well as any document expressly referred to in them, represent the entire agreement between you and us regarding the subject matter of the Agreement and supersede any previous agreement, understanding or pact between us, whether oral or written.

Both you and we acknowledge that, in entering into the Agreement, neither you nor we have relied on any representation, commitment or promise made by the other party, or inferable from what was said or written during the negotiations preceding the Agreement, but only on what expressly stated in these Conditions.

Both you and we will have the right to remedy any false statements made by the other party, either orally or in writing, prior to the date of each Agreement (unless such false statement has been made maliciously) and the only actions that the the other party may undertake will be for breach of the Agreement, as provided for in these Conditions.

 

14.RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to revise and change these Terms at any time.

You will be subject to the General Conditions in force at the time of the order, unless a modification of the General Conditions or of the Data Protection Policies must

be made in accordance with the law or at the request of a government authority (in which case it will also apply to orders already sent to us).

 

15. APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through this website are governed by Italian law.

For any dispute arising from or relating to the use of the website or such contracts, the judge of the place of residence or domicile of the consumer will be competent.

If you are entering into the Agreement as a consumer, this clause does not in any way affect the rights that the law recognizes you as a consumer.